Delete Your alagaco Account
You can request deletion of your alagaco account and the personal data associated with it at any time. This page explains how, for both Clients and Service Providers using the alagaco app.
Option 1: Delete from within the app
- Open the alagaco app and log in to your account.
- Go to your Profile.
- Open Privacy Settings.
- Tap Delete Account, select a reason, and confirm.
Service Providers: confirming this schedules your account for permanent deletion in 30 days. You can cancel the deletion at any time before then by returning to Privacy Settings and tapping Cancel Deletion. After 30 days, the account and its data are permanently removed.
Clients: confirming this submits a deletion request to our support team. We process these requests, and your account and associated data are deleted, within 30 days of your request.
Option 2: Email us
If you no longer have access to the app, you can request deletion by emailing us from the email address registered to your account:
- Email: dpo@pixeltechph.com
- Subject: Delete My Account
We will confirm your identity and process the deletion within 30 days.
What gets deleted
- Your profile: name, contact details, address, profile photo, and ID images.
- Booking history, favorites, and reviews tied to your account.
- Chat and support message history.
- Saved payment methods and bank/payout account details.
- Your push-notification device token and account credentials.
What we retain, and why
Some records related to completed payments and withdrawals (e.g., transaction amounts and dates) may be retained after account deletion where required for tax, accounting, fraud-prevention, or other legal recordkeeping obligations under Philippine law. Retained records are limited to what the law requires and are not used to reconstruct your deleted profile.
Questions
Contact our Data Privacy Officer at dpo@pixeltechph.com. See our Data Privacy Policy for more on how we handle your information.