Delete Your alagaco Account
Option 1: Delete from within the app
- Open the alagaco app and log in to your account.
- Go to your Profile.
- Open Privacy Settings.
- Tap Delete Account, select a reason, and confirm.
Service Providers: confirming this permanently deletes your account and its data immediately. This cannot be undone.
Clients: confirming this submits a deletion request to our support team. We process these requests, and your account and associated data are deleted, within 30 days of your request.
Option 2: Email us
If you no longer have access to the app, you can request deletion by emailing us from the email address registered to your account:
- Email: dpo@pixeltechph.com
- Subject: Delete My Account
We will confirm your identity and process the deletion within 30 days.
What gets deleted
- Your profile: name, contact details, address, profile photo, and ID images.
- Booking history, favorites, and reviews tied to your account.
- Chat and support message history.
- Saved payment methods and bank/payout account details.
- Your push-notification device token and account credentials.
What we retain, and why
Some records related to completed payments and withdrawals (e.g., transaction amounts and dates) may be retained after account deletion where required for tax, accounting, fraud-prevention, or other legal recordkeeping obligations under Philippine law. Retained records are limited to what the law requires and are not used to reconstruct your deleted profile.
Questions
Contact our Data Privacy Officer at dpo@pixeltechph.com. See our Data Privacy Policy for more on how we handle your information.